Technical Customer Support

QuickMail is seeking a Technical Customer Support professional to join their remote team. In this role, you will be the primary point of contact for customers using QuickMail and its Mailflow add-on, responsible for resolving issues and identifying root causes. Daily tasks include managing support priorities, addressing tickets in the Help Scout queue, and conducting system health checks. You will also review fraud alerts and take necessary actions against accounts that violate platform policies. Strong communication skills, technical knowledge, and critical thinking are essential for success in this position. The role requires a proactive approach to problem-solving and the ability to refine existing processes. This position is ideal for individuals who thrive in a fast-paced environment and appreciate autonomy in their work. QuickMail operates as a fully remote team, allowing for flexibility across different time zones. Candidates should be comfortable with technical topics such as deliverability, DNS records, and campaign setup.