Customer Enablement Manager

As a Customer Enablement Manager at Asana, you will engage with complex enterprise clients to enhance their operational workflows. Your responsibilities will include managing a portfolio of strategic customers, conducting discovery sessions, and providing consultation on workflow and change management. You will collaborate with teams in Customer Success, Sales, and Services to identify customer needs and recommend effective strategies for adopting new workflows and AI technologies. This role requires strong advisory skills, as you will need to understand customer priorities and translate their challenges into actionable recommendations. You will independently oversee complex engagements from planning to execution, ensuring alignment with customer goals. The position is remote, specifically for candidates located in the Pacific or Mountain Standard time zones. Ideal candidates should possess experience in managing enterprise-level customer relationships and navigating multi-stakeholder environments. Strong communication and problem-solving skills are essential for success in this role, which is suited for individuals who thrive in dynamic and ambiguous settings.