Call Center Supervisor

Datavant is seeking a Call Center Supervisor to oversee and manage call center associates, ensuring the quality of HealthPort services and the company's profitability. The role involves training customer service representatives, developing policies to enhance customer satisfaction, and planning work schedules based on budget and call volume. Daily responsibilities include assessing the current customer service model for efficiency improvements, managing difficult customer interactions, and tracking call data for management insights. The supervisor will also monitor individual and departmental performance to address productivity and customer concerns, while developing strategies to boost team morale. The position is remote, making it suitable for individuals who thrive in a collaborative environment and are passionate about transforming healthcare through data solutions. While the advert does not specify required qualifications or experience, strong leadership and customer service skills are essential for success in this role.