ServiceNow Business Consultant

As a ServiceNow Business Consultant at Devoteam, you are the primary link between our clients' business stakeholders and the technical delivery team. You lead and animate client workshops to understand business needs and co-design the right solutions, translate functional requirements into scalable configurations, and guide clients through process optimization using ServiceNow's platform capabilities. You own your engagements end-to-end from requirements gathering and solution design to training and go-live support while proactively identifying risks, dependencies, and opportunities for improvement. At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning. Responsibilities Lead and animate client workshops to understand business needs and co-design the right solutions Partner with business leaders to assess, analyze, and improve business processes Translate business and functional requirements into epics, user stories, and scalable technical configurations Facilitate stakeholder workshops, discovery sessions, and process improvement discussions Advise clients on ServiceNow capabilities and industry best practices Provide end-to-end training and support to end-users and key stakeholders Create and maintain documentation of processes, requirements, and workflows Proactively identify risks, dependencies, or improvement opportunities within your scope of work Collaborate with developers and architects to ensure solutions match business needs Requirements / Qualifications 3+ years of experience in ServiceNow configuration and functional consulting Strong understanding of ServiceNow platform capabilities and enterprise workflow processes Fluent in Dutch and English; excellent communication skills with technical and non-technical stakeholders Ability to convert complex functional needs into technical specifications Experience with Agile/Scrum methodologies and product backlog management Strong documentation, analytical, and problem-solving skills ServiceNow certifications (e.g. CSA, CIS, or CAD) are a plus Mindset & Work Ethic Customer-oriented and quality-driven Autonomous with a proactive mindset, you don't wait to be told, you anticipate Agile, adaptable, and collaborative Nice to Have Experience leading workshops and end-user training sessions Experience in greenfield implementations (from scratch) Background in process governance and continuous improvement Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples Don't tick every box? Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you. For more information about this vacancy, please contact us at nl.recruitment@devoteam.com A background check using publicly accessible information and social media can be part of the process.