Customer Success Manager

You will oversee relationships with larger bookkeeping firms, guiding them through Double’s platform adoption. Daily tasks involve leading introductory sessions, hands‑on training, technical setup, and ensuring rapid realization of value. Collaboration with account executives will identify obstacles that could block subscription conversion. Maintaining a strong trial‑to‑paid conversion rate, targeting around eighty to eighty‑five percent, is essential. Post‑onboarding duties include regular check‑ins, prompt support response, and removing barriers that prevent full feature utilization. You will host periodic webinars and Q&A meetings via video‑conference tools. Producing short tutorial videos and written guides for automated email campaigns is also required. Monitoring popular feature requests and sharing insights internally supports expansion revenue and higher monthly recurring income. Ideal candidates are proactive, English‑fluent professionals with SaaS customer‑success experience who prefer fully remote work.