Customer Support Consultant

Dye & Durham Corporation is seeking a Customer Support Consultant in Vancouver, British Columbia. In this role, the consultant will be the primary contact for customers needing assistance with legal software platforms, managing a high volume of inbound phone and email inquiries. Daily tasks include providing guidance on platform usage, resolving basic technical issues, and documenting all interactions in Zendesk. The position requires strong communication skills and a customer-focused approach, along with basic troubleshooting abilities. Familiarity with Zendesk or similar CRM systems is considered an asset, as is prior experience in customer support or the legal industry. Proficiency in Microsoft Office is also necessary. The role is suited for individuals who thrive in fast-paced environments and are eager to contribute to team training and continuous improvement initiatives. The job does not specify the employment type or working arrangement, leaving it open to interpretation.