Help Desk Operator

HayPass is seeking a Help Desk Operator to provide first-line support for enrolment centers, operators, and citizens regarding inquiries and technical issues related to ID and biometric documents. Daily tasks include managing incoming calls, emails, and support tickets, troubleshooting operational problems, and ensuring accurate logging of incidents in the help desk system. The operator will escalate complex issues as needed and follow up on open tickets to ensure timely resolutions. Strong customer service and communication skills are essential, along with problem-solving abilities to assist non-technical users effectively. A bachelor's degree or relevant background is preferred, and prior experience is advantageous. The role requires excellent verbal and written communication skills in Armenian. This position is permanent and based in Yerevan, making it suitable for individuals who thrive in a fast-paced environment and possess a service-oriented attitude.