Support Specialist

inKind is seeking a Support Specialist to join their customer support team in Austin, TX. This role involves providing exceptional service to both restaurant guests and owners through effective communication and problem-solving. Daily tasks include managing 70-100 support tickets via email and phone, utilizing the Zendesk ticketing platform, and ensuring a high-quality resolution rate. Candidates should possess strong organizational skills, be detail-oriented, and demonstrate the ability to communicate technical issues clearly to both users and the development team. The ideal applicant is a creative problem solver who prioritizes integrity and has a passion for helping customers. While specific experience requirements are not mentioned, the role demands a quick adaptability to the company's products and features. The position appears to be office-based, focusing on direct interactions with clients and users. This role is well-suited for individuals who thrive in a fast-paced environment and are committed to delivering high-quality support.