Billing Analyst

Karbon, a leader in AI-driven practice management software for accounting firms, is seeking a Billing Analyst to join its Finance team. This remote position is available to candidates based in the Philippines. The role involves managing daily billing operations, ensuring accuracy throughout subscription lifecycles, and providing excellent service to both internal and external stakeholders. Key responsibilities include addressing customer inquiries related to invoices, payments, and billing errors, as well as managing Salesforce cases associated with billing issues. The ideal candidate should be detail-oriented, eager to learn, and passionate about financial operations. Strong communication skills are essential for delivering accurate and empathetic responses to customer inquiries. The position requires collaboration with Customer Support and Account Management teams to resolve billing-related issues effectively. While the advert does not specify required qualifications or experience, it emphasizes the importance of maintaining high standards of data integrity in billing systems. This role is well-suited for individuals who thrive in a dynamic, remote work environment and are committed to providing exceptional customer support.