Team Lead, Customer Support

Keyfactor, Inc. is seeking a Team Lead for their Customer Support division, which operates remotely in the UK. This role involves overseeing a specific support tier, managing a team of customer support engineers, and ensuring high-quality service delivery. Daily responsibilities include mentoring team members, managing escalations, and promoting effective communication with customers through live channels. The position requires a focus on timely ticket resolution and adherence to service level agreements. Candidates should possess experience in customer support, particularly in a technical environment, and demonstrate strong leadership skills. The role is suited for individuals who thrive in collaborative settings and are committed to continuous improvement. Keyfactor emphasizes a supportive team culture, making this position ideal for those who value teamwork and professional growth.