Customer Success Manager (m/w/d) - Software für Gebäudereiniger

This position involves guiding new and existing clients through the initial setup of a B2B software platform designed for facility management companies. The role requires ensuring that businesses transition from manual methods like spreadsheets to the digital system and maintain active, long-term usage. You will conduct training sessions both remotely and on-site while advising teams on optimizing their daily workflows. A key part of the job is monitoring engagement metrics to identify at-risk accounts and proactively re-engage them. You will also handle upselling opportunities and collaborate closely with founders and support staff to feed structured user requirements back into the product development process. The company is a Berlin-based startup that has already secured over five hundred clients across Germany, Austria, and Switzerland. The advert seeks a candidate who prefers shaping processes over simply handling support tickets, offering short decision-making paths and significant impact. Applicants need initial professional experience in customer success, account management, customer service, project management, or the digitalization of services. The text does not specify any particular language requirements, salary details, or specific working arrangements such as remote or hybrid policies. This role suits individuals who want to help build customer success operations from the ground up within a growing SaaS environment.