Principal Account Manager, Strategic Accounts

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role: The Principal Account Manager, Strategic Accounts is a senior, quota-carrying individual contributor responsible for renewals and expansion within Netomi’s existing Strategic and Enterprise (Fortune 100) accounts. This role requires persistence and commercial judgment—someone who can navigate large, siloed organizations, secure buy-in across multiple executives and departments, and lead renewal and expansion sales cycles. You will own the post-sale commercial cycle from qualification through pricing, negotiation, contracting, and signature, partnering with the CSM who owns ongoing account strategy and customer success. This is an opportunity to help shape the future of Enterprise GenAI. You'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter.