Customer service manager (GR)

ParcelHero is seeking a Customer Service Manager to oversee a remote team of 50 and enhance the customer experience for both individual and business clients. The role involves coordinating across various teams and time zones, focusing on service quality and process optimization as the company expands internationally. Candidates should possess strong decision-making skills and the ability to manage competing priorities in a fast-paced environment. Experience in customer service management is essential, particularly in a technology-driven context. The position requires collaboration with customer service, customer experience, and quality assurance teams to improve operational processes. As the customer base shifts towards larger enterprises, the manager will play a key role in adapting services to meet evolving expectations. This remote-first role is ideal for individuals who thrive in dynamic settings and are passionate about enhancing customer interactions.