US- Escalation Manager (Customer Support)

PointClickCare is seeking a US Escalation Manager for their customer support team, with a focus on enhancing the healthcare experience for providers. The role involves addressing complex customer issues, utilizing AI tools to improve workflows and outcomes, and fostering collaboration among team members. Candidates should possess relevant experience in customer support and demonstrate expertise in AI integration within their work processes. While specific qualifications are not detailed, a background in health tech or related fields may be beneficial. The position is remote, but it requires occasional travel to the Mississauga or Salt Lake City offices for onboarding and team events. This role is ideal for individuals who are innovative, adaptable, and eager to contribute to a mission-driven organization that values employee growth and development. PointClickCare emphasizes a human-first approach to healthcare, making this opportunity suitable for those passionate about making a meaningful impact in the industry.