Technical Support Specialist Tier I

Schneider Downs is seeking a Technical Support Specialist Tier I to provide essential helpdesk support to network users. In this role, you will be responsible for delivering excellent customer service while troubleshooting and resolving issues related to end-user computing devices, firm-specific software, and productivity applications. Daily tasks include logging calls, working directly with users to address their concerns, and documenting all activities in an IT Service Management software application. The position requires strong problem-solving skills and a friendly demeanor when interacting with clients. The role reports to the Technical Operations Manager and collaborates with the Technical Support Supervisor Tier II. Schneider Downs promotes a hybrid work model, offering flexibility to work both from home and in the office. This position is ideal for individuals who value work-life balance and are eager to grow their careers in a supportive environment. While the advert does not specify required qualifications or experience, it emphasizes the importance of a proactive approach to problem resolution.