Customer Support Specialist I

Vertafore is seeking a Customer Support Specialist I to enhance the customer service experience by addressing and resolving basic issues related to their software products. The role involves handling inbound interactions through various channels, including calls, chats, and emails, while documenting case resolutions. Candidates should be eager to develop their troubleshooting skills in areas such as computer software, networks, and operating systems. The position requires a basic understanding of Vertafore's products and adherence to standard operating procedures to effectively assist customers. This role is ideal for individuals who enjoy engaging with clients and are committed to improving productivity and streamlining processes for users. The Columbus, OH office is situated in the vibrant Short North Arts District, contributing to a dynamic work environment. While the advert does not specify the employment type, it emphasizes the importance of customer education and support in a fast-paced, collaborative setting.