Representative - Customer Service

Wesco is seeking a Customer Service Representative in Victoria, British Columbia, to handle customer inquiries through various channels, including phone, email, and in-person visits. The role involves addressing routine and some complex issues, providing solutions, and communicating effectively with customers. Daily tasks include answering questions, processing payments for cash account customers, and acting as a liaison between customers and other departments to resolve problems. Candidates should possess a high school diploma or equivalent, with a preference for those holding an associate degree or college diploma. A minimum of 2-4 years of relevant experience is required, along with strong interpersonal skills and the ability to communicate clearly both verbally and in writing. Attention to detail and the capacity to work under pressure are essential. Proficiency in computer applications, particularly MS Word, Excel, and email, is also necessary. This position is well-suited for individuals who can engage with a diverse clientele in a professional and tactful manner.