Customer Support Representative

7shifts is seeking a Customer Support Representative to enhance customer satisfaction and retention by assisting users in maximizing the value of their platform. Daily responsibilities include serving as the initial contact for customers through chat, email, and phone, troubleshooting issues, and providing product education. The role involves creating training materials and videos to help new users navigate the app effectively. Additionally, the representative will identify customer needs, track common issues, and report software bugs to relevant teams. The position requires strong problem-solving skills and the ability to communicate effectively with customers. The work schedule includes two shift options: Sunday to Thursday or Tuesday to Saturday, with potential changes based on business needs. This role is suitable for individuals who thrive in a dynamic environment and are passionate about supporting the restaurant industry. 7shifts promotes an inclusive workplace and encourages candidates from diverse backgrounds to apply.