Head of Global Support

Ashby is seeking a Head of Global Support to enhance their customer service operations. This remote position involves leading a global team, which includes two Heads of, five Managers, and approximately sixty technical support staff. The role focuses on delivering exceptional support to a diverse customer base, from startups to large enterprises, and aims to nearly double the team size within a year. The successful candidate will define strategies for scaling support in alignment with the company's growth and product expansion, collaborating closely with Product, Engineering, and Customer Success teams. Candidates should have experience in managing high-performing customer support teams within a B2B SaaS environment, demonstrating a customer-centric approach and a track record of delivering best-in-class service. Strong leadership and strategic operational skills are essential for this role. The position is suitable for individuals who thrive in a fast-paced, growth-oriented environment and are committed to continuous improvement in customer support.