Onboarding Coach - Guest Experience - LATAM

Cloudbeds is seeking an Onboarding Coach for the Guest Experience team, specifically targeting candidates in the LATAM region. This remote position involves training clients on the Cloudbeds platform, ensuring they feel confident in utilizing the software to enhance their hospitality operations. The role emphasizes transforming the traditional training approach into a strategic partnership, where the coach helps clients design efficient processes that prioritize guest experience. Ideal candidates should possess firsthand experience in hospitality operations and demonstrate a deep understanding of the industry. The position requires personalized communication skills to effectively convey how the platform can simplify clients' workflows. Working hours will vary, with shifts scheduled between 11:00 AM and 10:00 PM UTC. This role is suited for individuals who are passionate about hospitality and are willing to go the extra mile for clients, embodying a customer-centric approach. Candidates should be prepared to engage with a diverse clientele and contribute to the mission of delivering exceptional service through innovative solutions.