Technical Support Specialist

COLIBRIX ONE is seeking a Technical Support Specialist to enhance their support team in Yerevan, Armenia. The role involves providing technical assistance to internal teams and partners, focusing on system monitoring and ensuring service stability. Daily tasks include using tools such as Prometheus, Grafana, Loki, and Alertmanager, as well as logging and analyzing incidents in Jira Service Management. The ideal candidate should have a strong background in Linux administration and hands-on troubleshooting, with experience in IT operations, FinTech, or payment systems being advantageous. Additionally, the role requires the development and maintenance of small automation tools, including Python scripts and bots for communication platforms like Telegram and Slack. The position operates on a shift-based schedule, making it suitable for individuals who thrive in dynamic environments. Candidates should be passionate about system reliability and automation, and eager to contribute to the evolving landscape of financial technology.