Customer Service Representative

Concentrix is seeking a Customer Service Representative in Chennai, Tamil Nadu, to engage with customers through various channels, including phone and online interactions. The role involves providing support and resolving routine issues related to the client's products or services. Key responsibilities include ensuring that customer service meets established performance indicators, understanding customer needs, and building rapport through attentive listening and empathy. Representatives will also maintain knowledge of client offerings, document interactions accurately, and participate in initiatives aimed at enhancing customer satisfaction. The position may involve content moderation tasks, which require reviewing explicit material and assessing it for compliance with guidelines. While the advert does not specify required qualifications or experience, it emphasizes the importance of effective communication and customer engagement skills. The working arrangement details are not provided, but the role appears to be suited for individuals who are comfortable handling sensitive content and possess a strong customer service orientation.