IT Support Specialist

CreedRoomz Armenia is seeking an IT Support Specialist to join their team in Yerevan. The role involves diagnosing and resolving hardware and software issues, providing technical support to internal users, and managing multiple cases simultaneously. Daily tasks include troubleshooting network problems, installing and configuring systems, and ensuring customer satisfaction through effective communication. Candidates should possess a bachelor's degree in IT or a related field, along with proficiency in Windows operating systems and Microsoft Office applications. Experience with remote desktop tools and help desk software is also required. Strong communication skills, attention to detail, and the ability to work well in a team are essential for this position. The working schedule includes shifts from 10:00 to 18:00, 18:00 to 02:00, and 02:00 to 10:00, followed by two days off. This role is suitable for individuals who can remain calm under pressure and are adept at problem-solving.