Technical Account Manager

DEUNA is seeking a Technical Account Manager to serve as the main technical contact for merchants following their initial launch on the platform. In this role, you will be responsible for monitoring the technical health of merchant accounts, addressing incident management, and providing ongoing technical support. You will analyze merchant performance, transaction behaviors, and identify potential risks to prevent issues from affecting operations. The position requires maintaining account-specific dashboards and alerts for key merchants to ensure they are technically satisfied and operationally stable. While the job description does not specify required qualifications or experience, it emphasizes the importance of proactive monitoring and technical guidance. The role is fully remote, allowing for flexibility in work arrangements. This position is ideal for individuals who thrive in a fast-paced startup environment and are passionate about enhancing the technical experience for clients. DEUNA is expanding into the U.S. market, making this an exciting opportunity to contribute to the future of global payments.