Technical Support Specialist, Voice

Dexatel is seeking a Technical Support Specialist focused on voice operations in Yerevan. The role involves daily tasks such as traffic monitoring, troubleshooting, incident management, and engaging with customers, partners, and internal teams. Candidates should possess a solid understanding of voice technologies and telecommunications concepts, along with experience in technical support or similar fields. Proficiency in using technical monitoring and ticketing systems is essential, as is familiarity with AI tools and automation to enhance workflows. Strong analytical and problem-solving abilities are required, along with excellent communication skills in English, both written and verbal. While not mandatory, experience with SIP, VoIP, call routing, and telecom carriers is advantageous. The position is well-suited for individuals who are proactive, collaborative, and capable of critically evaluating AI-generated outputs. Interested applicants should submit their CV to the provided email address, specifying the job title in the subject line.