Customer Onboarding Specialist for Company Incorporations (Full Time)

Flag Theory is seeking a full-time Customer Onboarding Specialist to manage the post-sale journey for company incorporation services across various jurisdictions. The role involves guiding clients through KYC processes and documentation requirements, ensuring clear communication via email and phone, and resolving any issues that arise. The specialist will coordinate with external vendors to guarantee timely service delivery and will be responsible for maintaining and updating standard operating procedures related to onboarding. A critical aspect of the job is identifying areas for improvement to enhance client satisfaction and compliance with regulatory standards. Candidates should have at least two years of experience in corporate services or company incorporation, along with a solid understanding of KYC processes. Strong organizational skills and the ability to manage multiple onboarding tracks are essential, as is proficiency in written and spoken English. The position is fully remote, and applicants must be based in a European timezone. This role is ideal for individuals who are self-motivated, proactive, and possess a client-oriented mindset. Familiarity with Google Workspace is required, and multilingual skills are a plus.