Customer Success Manager (K-12)

Knowt Inc. is seeking a Customer Success Manager to manage relationships with K-12 schools and districts using their AI-powered learning platform. In this remote, full-time role, the manager will oversee a portfolio of accounts from initial onboarding through to renewal, ensuring that educators maximize their use of Knowt's tools. Daily tasks include leading onboarding sessions, monitoring account usage, conducting check-ins, and managing renewals while identifying opportunities for expansion. The ideal candidate will have 2 to 4 years of experience in customer success or account management, preferably within the K-12 education sector or with a teaching background. Strong organizational skills are essential for managing multiple accounts, along with effective communication abilities for presentations and training sessions. A data-driven mindset is also important for tracking account health and adoption rates. Familiarity with edtech rostering tools is a plus. This role is well-suited for individuals who thrive in a collaborative environment and are passionate about enhancing educational experiences.