Customer Service Expert – AI Training

SME Careers is seeking a Customer Service Expert to work remotely on a contract basis, focusing on AI training. In this role, you will create realistic customer service conversations to help train speech-to-speech AI agents, ensuring that interactions reflect genuine client communication. Your daily tasks will involve applying your expertise in issue resolution and customer relationship management while adhering to specific project guidelines. You will also evaluate AI responses to improve their accuracy and contextual relevance, as well as test models for biases and inaccuracies. Candidates should possess a Bachelor’s degree in a relevant field or equivalent professional experience, along with at least two years in customer service and a minimum of one year in AI training or related work. Strong communication skills, active listening, and problem-solving abilities are essential for success in this position. This opportunity is ideal for individuals with a background in customer service who are interested in contributing to the development of AI technologies.