Technical Support Representative I (In-Office Call Center)

Socket Fiber is looking for a Technical Support Representative I to join their in-office call center in Columbia, Missouri. In this role, you will assist customers by troubleshooting technical issues, resolving problems, and ensuring smooth service operations. Daily tasks include answering customer queries, supporting new user setups, and documenting known issues. You will also receive training on new technologies and collaborate with various teams to ensure timely resolution of customer concerns. Candidates should possess strong computer skills, excellent written and verbal communication abilities, and effective telephone handling skills. Experience in technical support or customer service is preferred, along with the ability to multitask and stay calm under pressure. This position requires a friendly demeanor and the capability to prioritize tasks effectively. The role is strictly in-office and is suited for individuals who thrive in a team-oriented environment and are passionate about providing exceptional customer service.