(Fluent English) L2 Backend Developer and Support Engineer (Remote)

SupportYourApp is seeking an L2 Backend Developer and Support Engineer to join their remote team. In this role, you will provide technical support through various channels, including calls, chats, and emails, while also developing and maintaining backend services using Java, Spring Boot, APIs, MongoDB, and Kafka. You will be responsible for managing escalated technical issues, guiding customers through troubleshooting processes, and collaborating with internal teams to resolve problems efficiently. Candidates should have at least two years of experience in backend software development and a strong understanding of on-premise IT infrastructure, including load balancers and clustering. Proficiency in Java and MongoDB is essential, along with excellent problem-solving skills. Fluency in English at a C1 level for both spoken and written communication is required. This position is ideal for individuals who thrive in a multicultural environment and can work independently while handling L2 support tickets as needed.