Billing and Claims Support Representative

Talkspace is seeking a Billing and Claims Support Representative to join their remote Customer Support team. In this role, you will educate clients about billing and claims processes while addressing escalated inquiries with empathy and precision. Daily tasks include resolving complex billing issues, such as enrollment errors and refund requests, ensuring that clients feel understood and supported throughout their interactions. The position requires experience in providing high-quality customer service, particularly in a billing context, and a commitment to enhancing client satisfaction. You will also be involved in process improvement initiatives, contributing to the development of knowledge materials and support processes. This remote position operates on Eastern Time, making it suitable for candidates who can align with this schedule. The ideal candidate should be passionate about mental health and eager to contribute to Talkspace's mission of delivering accessible therapy to a broad audience.