Customer Service Manager

Temu is seeking a Customer Service Manager to oversee a team dedicated to delivering exceptional customer service in their Manila offices located in Ortigas and Bridgetowne. The role involves motivating the team to achieve high customer satisfaction, implementing strategies to enhance service operations, and addressing escalated customer issues with professionalism and empathy. Candidates should possess a Bachelor’s Degree and have at least eight years of relevant experience in customer service management. Strong leadership, interpersonal, and communication skills are essential, along with the ability to handle complex inquiries and manage conflicts effectively. A data-driven approach is necessary to analyze customer service metrics and develop actionable insights for improvement. Proficiency in English, both verbal and written, is required. This position is suitable for individuals who thrive in an in-house work environment and are committed to enhancing the overall customer experience.