Franchise Success Manager II

The Franchise Success Manager II at Toast is responsible for managing a portfolio of large enterprise restaurant brands, acting as the primary contact for franchisees and locations. Daily tasks include addressing franchisee requests, resolving issues, and collaborating with various departments such as Support and Product to ensure customer satisfaction. The role requires strong relationship-building skills and the ability to problem-solve effectively, as well as a deep understanding of each brand's operations and structure. The Franchise Success Manager will work closely with Senior Customer Success Managers to align brand goals with actionable strategies that enhance customer retention and satisfaction. Ideal candidates are organized, self-motivated, and enjoy tackling unique challenges. This position is fully remote, allowing for flexibility in work arrangements. The job does not specify any particular educational qualifications or language requirements. Overall, this role is suited for individuals who thrive in a dynamic environment and are passionate about fostering customer loyalty and success.