Basic Support Agent

Viva Armenia is seeking a Basic Support Agent for a temporary position based in Armenia. The role involves providing high-quality customer support through telephone interactions, ensuring that inquiries are addressed accurately and efficiently. Daily tasks include recording customer issues, following up to resolve them, and offering feedback when necessary. The agent will also be responsible for generating daily reports on customer complaints and suggestions. Candidates should possess a college or higher education, with relevant work experience considered advantageous. Fluency in Armenian, Russian, and English is required, along with strong problem-solving abilities and skills in handling complaints. Excellent organizational and communication skills are essential, as well as the ability to work effectively in a team and manage time efficiently. This position is suitable for individuals who are adept at providing customer service and can thrive in a dynamic environment.