Director of Knowledge Management - NAMER

Ashby is seeking a Director of Knowledge Management for their North American operations, a remote position aimed at enhancing customer experience through effective knowledge management. The successful candidate will lead a team of Knowledge Managers, focusing on unifying their efforts into a cohesive strategy. Daily responsibilities include setting the vision and standards for the knowledge ecosystem, which encompasses the Help Center, internal Knowledge Base, and self-service experiences, including an AI Assistant. The role requires strong leadership skills to coach and develop the team while collaborating with various departments such as Support, Customer Success, and Product. The Director will also help prioritize the team's focus areas and ensure content consistency across platforms. While specific qualifications and experience requirements are not detailed, the role is suited for individuals with a background in knowledge management or related fields. The position is fully remote, allowing for flexibility in work arrangements.