Product Support Specialist - APAC

Ashby is seeking Product Support Specialists to join their remote team in the APAC region. The role involves providing customer support on a day shift, with a schedule that includes working one weekend day in exchange for a weekday off, either Tuesday to Saturday or Sunday to Thursday. Candidates will engage with customers daily, addressing complex issues related to Ashby’s product, which includes troubleshooting integrations and guiding users through workflows. The position requires strong problem-solving skills, particularly in SaaS environments, and the ability to communicate technical concepts clearly to different audiences. Applicants should be comfortable taking ownership of issues from initial report to resolution and should possess a systematic approach to problem-solving. While specific qualifications are not mentioned, a background in technical support or a related field is implied. The role is suited for individuals who are curious and can adapt their communication style based on the audience.