Support Operations Engineer - NAMER

Ashby is seeking a Support Operations Engineer to enhance the systems and workflows for their Support team. This remote position involves leading the implementation of new systems, tools, and workflows, from planning to full rollout, including configuration and data migration. The role requires expertise in designing routing logic, SLAs, escalation paths, and reporting to manage increasing complexity as the team grows. A significant part of the job is developing a change management plan to facilitate the adoption of new systems, which includes clear communication and training for the Support team. The ideal candidate should have experience in independently managing system implementations and a strong ability to improve operational processes. Familiarity with various tools and the ability to collaborate with IT, RevOps, and Engineering teams is essential. This role is suited for someone who enjoys tackling operational challenges and is committed to enhancing the efficiency of support operations. The position is fully remote, allowing for flexibility in work arrangements.