Customer Experience Customer Success Specialist - CAI

Cisco is seeking a Customer Experience Customer Success Specialist in Minato, Japan, to enhance customer value from their investments. The role involves working closely with clients to improve operations and achieve desired outcomes, focusing on networking, security, and cloud & AI infrastructure. Daily tasks include leading workshops, developing onboarding plans, and documenting adoption strategies to ensure clients realize business benefits from Cisco products. Candidates should possess expertise in data center products, hybrid cloud understanding, and orchestration skills, with 7 to 10 years of experience in technical consulting or customer-facing roles in cloud and AI infrastructure. A bachelor's degree in engineering or computer science is required, with a master's degree preferred. Fluency in Japanese is essential. This position is ideal for individuals who enjoy tackling complex technical challenges and wish to collaborate with intelligent and curious colleagues.