Customer Support Representative

Clair is seeking a Customer Support Representative to join their remote team. In this role, you will engage directly with users, assisting them from the moment they sign up and throughout their experience with Clair's digital banking platform. Your daily tasks will involve answering inquiries via phone, text, and email, ensuring that users receive top-notch support. You will also become well-versed in Clair’s products, including the signup process and earned wage advance services, making this an excellent opportunity for those interested in fintech. The ideal candidate should have at least two years of experience in a customer support position, preferably at a Tier 2 level, and possess a strong passion for Clair's mission of enhancing financial freedom for workers. This position is suited for individuals with an entrepreneurial mindset who are eager to learn and grow within their careers. As a key player in the customer experience, you will collaborate with various teams to ensure user satisfaction and contribute to the overall success of Clair.