Customer Success Manager, Scale

Expel is seeking a Customer Success Manager to help establish a scalable customer success model for their security operations. In this remote full-time role, you will be responsible for designing and implementing various programs, such as onboarding for new customers and renewal campaigns. Your day-to-day tasks will involve exercising judgment on unique customer situations, analyzing interactions to identify areas for improvement, and refining processes when issues arise. The ideal candidate should have experience in managing or participating in a scalable customer success model, understanding the nuances that differentiate effective systems from ineffective ones. You will work closely with experienced leadership who have a background in building successful models. This position is well-suited for someone who is proactive, enjoys problem-solving, and is eager to contribute to a growing program within a dynamic company. Your success will be evaluated based on customer retention and the quality of the initiatives you develop.