Account Manager - Boston

PagerDuty is seeking a full-time Account Manager based remotely in the Boston area to oversee an established client base. Day to day, the position involves acting as the central liaison for existing SaaS clients, partnering with internal teams, and fostering long-term business partnerships. Core duties include boosting platform adoption, identifying avenues for commercial account growth, and managing the entire renewal cycle. You will also create tailored strategic plans to retain customers, structure multi-year contracts, conduct commercial negotiations, and track account health metrics. Candidates should possess strong business acumen, a data-oriented mindset, and familiarity with software-as-a-service offerings alongside artificial intelligence tools. The position does not list specific academic credentials, years of prior experience, or language requirements in the provided text. Operating on a remote schedule tied to the Boston location, the position is a full-time placement. This opportunity suits an initiative-taking relationship builder who excels at combining client retention tactics with active sales expansion.