Head of Sales and Customer Success

Secret is seeking a Head of Sales and Customer Success to spearhead its B2B business unit in a fully remote capacity. The role involves personally driving sales through discovery, demos, proposals, negotiations, and closing deals, while also focusing on customer activation and retention to minimize churn. The successful candidate will identify high-potential B2B segments and execute strategies to grow revenue, initially working independently before building and coaching a sales team. Ideal applicants will possess strong skills in value selling, negotiation, and managing multi-stakeholder deals, along with a partnership mindset that emphasizes ongoing customer engagement. A data-driven approach is essential, including maintaining CRM hygiene and conducting pipeline reviews. Fluency in English is required for international sales, and candidates should be comfortable with asynchronous communication in a remote work environment. This position is suited for individuals who enjoy selling and are eager to develop a team, rather than those who prefer managing without direct sales involvement. Experience in managing customer success teams, as well as familiarity with SaaS or tech, is a plus.