Client Account Specialist

Magic, Inc. is seeking a Client Account Specialist to work remotely in the Philippines. This full-time position involves managing a portfolio of client accounts, ensuring the success of client-assistant pairings from onboarding through ongoing support. Daily tasks include tracking account health, conducting onboarding sessions, and leading regular check-ins to maintain alignment between clients and their assistants. The role requires proactive problem-solving skills to identify potential issues before they escalate, as well as the ability to respond to over 30 inbound account requests each day with personalized attention. Familiarity with HubSpot for record-keeping is essential. The position operates on a shift schedule from Monday to Friday, 10 PM to 7 AM PHT. Candidates should be prepared for a comprehensive four-week training program that includes product knowledge and skills development. This role is ideal for individuals who excel in relationship management and have a strong understanding of client needs.