Customer Support Engineer

Movate is seeking a Customer Support Engineer in Chennai, Tamil Nadu, to assist international customers through voice communication. The role involves managing inbound calls, addressing customer inquiries, and providing effective solutions while ensuring a high-quality experience. Candidates should possess excellent English communication skills and demonstrate strong customer service abilities, along with a positive demeanor. The position requires the ability to handle complaints and challenging situations with professionalism and patience. Additionally, the role demands adherence to established processes and quality standards, as well as maintaining accurate records of customer interactions. Applicants should be comfortable working in a fast-paced environment and meeting targets related to customer satisfaction and productivity. The job may involve working in rotational or night shifts. This position is ideal for individuals who excel in interpersonal communication and problem-solving, and who can confidently engage with international clients.