Specialist, Customer Service Rep - (CAN)

RXO, Inc. is seeking a Specialist, Customer Service Representative in Burnaby, British Columbia, to enhance customer satisfaction through exceptional service. In this role, you will advocate for customers, analyze incoming orders, and ensure that service expectations are met. You will maintain and update account profiles, establish plans for service partners, and schedule pickup appointments based on available capacity. The position requires at least one year of experience in transportation or customer service, with a preference for candidates holding a bachelor's degree and two years of call center experience. Strong verbal and written communication skills are essential, along with the ability to work independently or as part of a team. A positive attitude and excellent interpersonal skills are also important for success in this role. The job does not specify the working arrangement, but it is likely to be office-based given the nature of customer service responsibilities. This position is ideal for individuals who are proactive and eager to contribute to a dynamic team in a fast-paced environment.