Customer Service Representative - Japanese and English (Interim)

Catawiki is seeking a Customer Service Representative fluent in both Japanese and English for an interim role. This position involves engaging with a diverse customer base, addressing inquiries, and resolving disputes through various communication channels such as chat, email, phone, and social media. The representative will mediate between buyers and sellers to find mutually agreeable solutions, playing a vital role in enhancing customer satisfaction and loyalty. The role requires strong problem-solving skills and the ability to manage complex challenges effectively. While specific qualifications or experience are not mentioned, a passion for customer service and the ability to adapt to feedback are essential. This is a remote position, allowing flexibility in work arrangements. The role is ideal for individuals who thrive in dynamic environments and are committed to contributing to a growing marketplace focused on unique and extraordinary items.