Customer Support Expert

Genius AI is seeking a Customer Support Expert to enhance relationships with service business owners using their GlossGenius platform. In this remote, full-time role, you will primarily communicate with customers via phone and text, guiding them through setting up payroll accounts and addressing their inquiries. You will also engage with the community on social media, maintaining a professional tone that aligns with the brand's voice. The position requires you to leverage AI tools to create efficient solutions for common customer questions and improve existing support resources. Candidates should have at least one year of experience in a customer-facing role, demonstrating a commitment to customer satisfaction and performance standards. Additionally, familiarity with AI-driven workflows and automation is essential. This role is ideal for individuals who enjoy building strong customer relationships and are proactive in identifying and resolving issues. You will report to the Customer Support Manager and can work from anywhere in the United States.