Member Support Specialist (Phone, Chat, Email)

SmithRx is looking for a Member Support Specialist to join their remote call center team, focusing on providing exceptional service to members through phone, chat, and email interactions. Daily responsibilities include answering inbound calls and assisting members with their inquiries, which is vital for ensuring patient access to care. Candidates should have strong communication skills, attention to detail for data entry, and the ability to thrive in a fast-paced environment. A compassionate approach to member interactions is essential for success in this role. The position requires a 9-week training period at the company's Lehi office, including a mandatory initial three-week training class with full attendance expected. After training, employees will work Monday through Friday, with rotating shifts that may include weekends and holidays. This role is ideal for individuals who are passionate about customer service and want to contribute to transforming the healthcare system. SmithRx values integrity, courage, and collaboration, making it a suitable environment for those who align with these principles.