Sr. Customer Success Manager

Help Scout is seeking a Senior Customer Success Manager to manage a portfolio of 80 to 100 accounts, which contribute approximately $4 million in recurring revenue. In this role, you will focus on building strong relationships with clients, conducting regular check-ins, and understanding their goals to align them with Help Scout's offerings. You will not have an expansion quota; instead, you will collaborate with the expansion team when opportunities arise, allowing you to concentrate on customer retention and long-term value. The position requires you to act as the voice of the customer within Help Scout, sharing insights with the Product and onboarding teams. The company emphasizes a culture of ownership, curiosity, and high-quality work, and has been fully remote since its inception. This role is ideal for individuals who thrive in a dynamic environment and are passionate about enhancing customer experiences. While the advert does not specify required qualifications or experience, it suggests that a strong background in customer success would be beneficial.