Customer Success Engineer

This position involves guiding clients to get the most out of Zero Networks products after they have made a purchase. The role requires acting as a bridge between internal technical staff and external clients by providing deployment assistance and conducting training sessions. You will manage ongoing interactions through scheduled check-ins and lead the resolution of technical problems in partnership with support and research teams. Additionally, you are expected to build strong client relationships while collecting insights to help improve the product. The job demands a solid technical foundation, specifically knowledge of Active Directory, REST APIs, and operating systems like Windows. Candidates must also be proficient in scripting languages such as Python or PowerShell. Applicants need a bachelor’s degree in a technical discipline or equivalent hands-on experience. The employer seeks at least three years of background in customer success, technical support, or similar fields, with a preference for those who have worked in SaaS or information security. The ideal candidate can explain complex technical ideas to non-technical people clearly. While the company prefers candidates based in Charlotte, they are willing to consider applicants from other remote locations. This role suits individuals who are dedicated to customer focus and enjoy driving engagement through tailored strategies.